Returns & Refunds
Our comprehensive return and refund policy for your peace of mind
Easy Returns
We offer a 24-hour return window for all orders. Returns are free and processed within 3-5 business days. Full refunds are available for eligible items.
Return Policy
We want you to be completely satisfied with your purchase. Here's our return policy:
Return Window
You have 24 hours from delivery to initiate a return. This ensures items are fresh and in perfect condition.
Eligible Items
Most items can be returned, including groceries, household items, and personal care products. Items must be unopened and in original packaging.
Non-Returnable Items
Perishable items (fresh produce, dairy, meat), opened personal care items, and custom orders cannot be returned for hygiene and safety reasons.
Free Returns
Return pickup is completely free. We'll arrange collection at your convenience within 24 hours of your return request.
How to Return Items
Follow these simple steps to return your items:
Contact Us
Call us at +265 881 792 406 or +265 884 287 888 within 24 hours of delivery. Provide your order number and specify which items you'd like to return.
Prepare Items
Keep items in their original packaging. Do not open or use the items. We'll provide specific instructions for packaging if needed.
Schedule Pickup
We'll arrange a convenient time to collect the items from your location. Pickup is usually scheduled within 24 hours of your request.
Receive Refund
Once we receive and verify the items, we'll process your refund within 3-5 business days using your original payment method.
Refund Policy
Our refund policy ensures you get your money back quickly and easily:
Refund Timeline
Refund Process
Here's what happens after you request a return:
1. Return Request Received
We log your return request and assign a return reference number. You'll receive confirmation via phone or email.
2. Pickup Scheduled
Our team contacts you to schedule a convenient pickup time. We'll arrive at your specified location to collect the items.
3. Items Collected
Our driver collects the items and provides you with a receipt. Items are transported back to our facility for inspection.
4. Quality Inspection
Our team inspects returned items to ensure they meet return criteria. This usually takes 1-2 business days.
5. Refund Approved
Once items pass inspection, your refund is approved and processed. You'll receive notification of the refund amount.
6. Refund Processed
Refund is processed to your original payment method. You'll see the credit in your account within 3-5 business days.
Special Circumstances
Delivery Issues
If items arrive damaged or incorrect due to our error, we'll provide immediate replacement or full refund at no cost to you.
Late Delivery
If delivery is significantly delayed beyond our estimated time, we may offer partial refund or credit for future orders.
Out of Stock
If items become unavailable after order placement, we'll refund the full amount for those items and notify you immediately.
Non-Eligible Returns
Items that don't meet return criteria (opened, damaged by customer, outside return window) may be rejected with explanation.
Return Support
Need help with a return or refund?
+265 881 792 406
+265 884 287 888
support@doorshoppin.com
Mon-Sun: 7:00 AM - 8:00 PM
Quick Actions
Return Checklist
- Within 24 hours of delivery
- Items unopened and unused
- Original packaging intact
- Order number ready
- Reason for return clear
Important
Returns must be initiated within 24 hours of delivery. Items must be in original condition and packaging. Contact us immediately if you have any questions.