Delivery Information
Everything you need to know about our delivery service
Important Notice
We currently deliver only within Blantyre and surrounding areas. Delivery fees are calculated based on distance, number of items, and current operational costs. Minimum delivery fee is MK7,000.
Delivery Areas
We deliver to the following areas within Blantyre:
Chichiri
Including Shopping CentreLimbe
Residential areasNdirande
Hillside communitiesNatcholi
Commercial districtChilimba
Suburban areasCity Centre
Downtown BlantyreNyambadwe
Residential zoneChilomoni
Mixed residentialBangwe
Outer areasMachinjiri
Industrial areaSoche
Mountain areaChirimba
Residential communityDelivery Process
Here's how our delivery process works:
1. Order Placement
Add items to your cart, select your delivery location using our map, and proceed to checkout. You'll see the delivery fee calculated based on your location.
2. Order Confirmation
You'll receive an email confirmation with your order details and estimated delivery time. Our team begins preparing your order immediately.
3. Order Preparation
Our staff carefully selects and packages your items. This typically takes 15-30 minutes depending on the number of items.
4. Dispatch
Your order is assigned to a delivery driver and dispatched. You'll receive updates via WhatsApp or SMS if you provided your phone number.
5. Delivery
Our driver navigates to your location using GPS. They'll contact you upon arrival and deliver your order safely to your door.
Delivery Times
Standard Delivery
Most orders are delivered within 30-90 minutes from order confirmation, depending on distance and traffic conditions.
Rush Hour
During peak hours (7-9 AM, 5-7 PM), delivery times may be extended by 20-50% due to traffic congestion.
Weekends
Weekend deliveries may take 20% longer due to increased demand and different traffic patterns.
Weather
Rainy weather may cause delays of 10-30% due to slower driving conditions and safety precautions.
Delivery Support
Need help with your delivery?
Quick Actions
Delivery Tips
- Provide accurate address details
- Keep your phone accessible
- Be available during delivery window
- Check items upon delivery
- Report any issues immediately